Uber agrees to pay a fine for misleading users on cancellation fees

SYDNEY—Uber Technologies Inc. could pay around $ 19 million in fines in Australia after the country’s competition regulator found it misled riders by warning of cancellation fees, even within a certain fee-free window.

Over a period of four years until the end of 2021, the ride-hailing app warned more than two million Australian customers seeking to cancel a trip within Uber’s free cancellation period that they might be charged a fee. , which is likely to get riders to reconsider their cancellation, the Australian It Competition and Consumer Commission said on Tuesday. Most services, including UberX, have a five-minute period after a driver has accepted a ride so riders can cancel without being charged.

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