Amazon offered a family £250 in compensation after one of their delivery drivers killed their dog.
Footage captured on their doorbell camera shows the van run over poor Alfie and drive off without checking on him.
Linda Banwell, 48, found the 17-year-old West Highland terrier dead in her driveway in Newdigate, Surrey.
She said: ‘It was just a normal Saturday. I live on a two and a half acre property and it’s all fenced for the dogs so it’s very safe for them.
‘There are also lots of signs saying there are dogs nearby.
‘The Amazon delivery came through to my mother, who lives in the annex to my house. I went to get the parcel for her and when I got back to the driveway I saw Alfie lying dead on the floor and the driver had driven off.
‘I assumed he must have turned around and not seen him, but when we checked the doorbell we saw him driving forward.’
After complaining to Amazon, she was offered the coupon as an apology.
She said: ‘When I saw this I gave it to my husband and said I can’t do it anymore because I just didn’t think they were taking it seriously.
‘No one understands unless it happens to them. It’s really just insulting’.
She claims Amazon has refused to provide information about the driver or say how they will handle the case.
“Amazon keeps saying all they can tell us is that it’s being processed,” Ms Banwell said.
‘I just want him to know what he did. I had a friend of mine who was at my house with their grandson picking apples.
“He didn’t see Alfie, but what if it had been a child that was there, would he have seen her?”
Ms Banwell has been in contact with Surrey Police but was told the investigation will take around six weeks.
An Amazon spokesman said: ‘We have very high standards for our delivery service providers and how they serve customers.
“We take this matter seriously and have contacted the customer to offer our support.”
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