Dubai Chamber of Commerce, one of the three chambers operating under the umbrella of Dubai Chambers, revealed that it settled 77% of the total mediation cases received during the first half of this year, compared to 62% settlement during the same period of 2023, noting that these cases were settled within a maximum of 10 working days, reflecting the efficiency and speed of the mediation service provided by the Chamber.
During the first half of this year, the Chamber received 79 mediation files, for a total value of 6.5 million dirhams, while the value of the mediation files that the Chamber managed to settle during the first half of the year amounts to 3.5 million dirhams.
The sectors and areas of mediation questions that the Chamber received during the first half of the year varied to include building and construction, logistics services, shipping services, food, services and the health sector.
Khaled Al Jarwan, Vice President of Operations and Vice President of Digital and Business Services, said that the growing demand for the mediation service provided by the Chamber reflects the maturity of the Dubai business community and its awareness of the importance of amicably resolving commercial disputes in order to preserve their business relations, stressing the keenness to protect business interests in the emirate through the mediation service, which is considered one of the core services that reinforces the Chamber’s commitment to supporting the competitiveness of the business environment in Dubai.
Al-Jarwan added that the Chamber has enough expertise to help all segments of the business world resolve their commercial disputes amicably through the mediation service, as it applies the concept of digital mediation that reduces the time and effort of all parties in dispute and is consistent with Dubai’s vision of digital transformation and reaching customers wherever they are to provide… Their services are efficient and effective.
Mediation offers many important advantages, including flexibility, speed, efficiency and confidentiality, in addition to saving time, effort and money. Mediation also helps to maintain business relationships between the disputing parties and ensures easy and complete control over the course of the mediation process. from start to finish.
The mediation process is conducted by a third party called a mediator who has extensive experience in resolving commercial disputes amicably. The mediator is a representative of the Dubai Chamber of Commerce and is characterized by his impartiality and independence. the dispute or impose decisions, as he is keen to help the parties to the dispute identify the issues and subjects in dispute between them, and he also works to build bridges of communication between the conflicting parties to reach settlement options and solutions. that satisfy both parties and preserve their interests. His role is limited to bringing the parties’ points of view closer together to help them reach an agreement to settle the dispute of their own free will without resorting to costly and lengthy legal proceedings. . long.